Support

Can't verify your document? We'll check it by hand.

Tell us what you're seeing and a person from our team will look it up. It's free, and you'll hear from us within one business day.

You're not in trouble for asking

Most documents that fail to verify turn out to have a mistyped character or a QR code that didn't survive printing. Some don't — and those are exactly the ones we need to know about. Either way, we'd rather you asked.

Fields marked (required) we genuinely need. Everything else helps but is optional.

Document ID (if you have one)

Type it exactly as printed, even if it looks wrong to you. Leave it blank if you can't read it.

What's happening? (required)

Pick the closest option.

Your name (required)

Your email (required)

We'll reply here. Please double-check the spelling.

Phone or WhatsApp

Add a WhatsApp number if that's faster for you.

You are… (required)

This helps us route your request to the right person.

Organisation

If you're checking on behalf of a company or institution.

What are you seeing? (required)

Tell us what happened and what the document says. The more detail you give, the faster we can find it.

Attach a copy or a photo

PDF or image, up to 8 MB each, three files maximum. Cover anything you'd rather not share — a photo of just the footer is often enough.

I'm happy for Uni B Agency to contact me about this request and to keep a record of it.

We reply within one business day, Monday to Friday. If money is involved, use the fraud report instead — we treat those as urgent.